"Your engineers are a credit to your company. Working long hours in a professional manner, respecting residents like me, who were inconvenienced by having no working lift for that period. I am 90 years old and live on the first floor - although I can get round, I cannot get up or down stairs without someone strong holding me up. I had to rely on male members of my family and/or a male resident to support me daily to get up and down to go for a walk, get a paper, do laundry, visit the lounge etc. Without their help I would have been confined to my flat for the two weeks.Your engineers were patient and polite and respectful of my difficulties as they tried to go about their work around me and others, who were trying to negotiate the stairs safely. Needless to say, I am relieved to be able to use the lift again, the work having been completed in less than the estimated time."