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Frequently Asked Questions

ACE Lifts - Your First Call for Lift Repair & Maintenance

Frequently Asked Questions

ACE Lifts - Your First Call for Lift Repair & Maintenance

Please see below for answers to our most commonly asked questions. If you can’t find the information you are looking for then please do not hesitate to contact us and we will reply to your query as soon as possible.

Lifts come in a range of sizes. Usually, if you have space the size of a shower cubicle, there will be some type of lift we can provide!

In the initial stages of your enquiry, any pictures or specifications you can provide can allow us to see the size of lift which we can install at your site then give an estimated quotation. We will then carry out a survey at your site to gain exact measurements to see whether the lift can be installed and then give a more specific quotation.

Yes, once a lift is installed we offer one year warranty. Along with this we provide service maintenance visits, any call outs and any repairs free of charge (excluding any problems with the lift caused by misuse).

If there is not already a shaft built within the premises, then you have two options; either to build a lift shaft or alternatively a self-supporting structure can be provided by ourselves as part of the installation. Just let us know which option(s) you would like to consider so that we can survey and quote accordingly.

When it comes to vertical transportation, lifts are the go-to solution for moving people and goods between floors in a building. However, not all lifts are created equal. Two common types of lifts are hydraulic and traction lifts. The main difference between the two is how they are powered. A hydraulic lift is driven by hydraulic pressure, while a traction lift uses cables and hoists. Hydraulic lifts tend to be slower and occupy more space since the piston must be accommodated inside the lift shaft. Traction lifts, on the other hand, are faster and use less space since their components are housed in a machine room. Each lift type has its unique advantages and disadvantages, if you require help please get in touch and speak to one of our experts!

Please visit our blog post on the requirements of a lift owner for full details on what your responsibilities are.

You can also check the guide for lift owners offered by the Health and Safety Executive.

Lift installation and refurbishment costs can vary greatly on lift specifications and individual lift requirements. If you would like for us to quote for a new installation or refurbishment then please visit the contact us page or through our online live chat pop up so that one of our sales team can assist you.

Lifts are widely regarded as one of the safest modes of transportation. Numerous safety precautions and features are installed within all lifts to provide ultimate safety in the events of power cuts, misuse and other technical faults that can happen.

Due to new developments in lift design and manufacturing a traditional motor room is no longer required and machine room-less (MRL) lifts are a very popular option. Lift machinery can be placed in spaces both above and below the lift, so there’s nearly always a solution.

Yes, we do offer free quotations; this includes a thorough site survey and specific quotation to suit your individual lift requirements. Please contact us for us to arrange for a free quotation.

Yes, we provide a range of lifts which can be installed within the home, pleasecontact us for more information.

In the event that your lift is out of service or requires immediate attention, please call our main number of 01244 525 999 and we will arrange for an engineer to visit your site to return your lift to service as soon as possible. Our response time for our contract customers to a breakdown is within 4 hours of the call. Call outs are available for non-contract customer also at ‘non-contract’ rates, however we do strongly recommend that you do have a lift maintenance contract to keep your lift in a safe, reliable condition.