At ACE Lifts, we’ve always believed that good maintenance is proactive, not reactive. That’s why we developed our own Intelligent Lift Management (ILM) system – a digital platform designed to give real-time oversight and long-term insight into lift performance. ILM brings together engineer reports, service history, callout trends, and asset condition into one easy-to-read dashboard. But ILM is more than just a monitoring tool – it’s a decision-making ally that helps us and our clients spot patterns, reduce downtime, and invest wisely.

So what is the data actually telling us? On a daily level, we can see which lifts are showing signs of recurring faults, which assets are overdue for servicing, and how engineer attendance is aligning with SLAs. Over time, we get a much bigger picture – we can track which models are the most reliable, which components tend to fail in particular environments, and where maintenance practices have the most impact.

For one national retail client with around 450 lifts, this data has been transformational. Over the past 10 years, we’ve worked closely with them using ILM insights to adapt service schedules, plan targeted refurbishments, and intervene early when performance starts to dip. The result? A reduction in breakdowns of over 50% across their estate. That’s less downtime, fewer store disruptions, and a smoother experience for customers and staff alike.

ILM is showing us what works – and with the right people behind the data, it becomes a powerful tool for delivering smarter, more reliable lift maintenance.

If you’re interested in seeing whether ILM could help you, get in contact on sales@acelifts.com.