ILM Smart Monitoring
Safety, Efficency and Cost Reduction, Included with all ACE Lifts Maintenance Contracts.
Ensuring passenger and goods lift safety is paramount, and our Smart Monitoring Service excels in keeping your lifts operating smoothly. Our services are designed to help plan condition-based maintenance, predict failures, and provide instant information about passengers and usage. The collected data enables us to constantly monitor and improve energy efficiency, making it a cost-effective solution for any building. Our 24/7 monitoring service helps reduce maintenance costs and aids in maintenance planning, ensuring that any issues are flagged and resolved before they become problematic.
What are the Benefits?
Plan condition based maintenance
Saving money long term on lift servicing and maintenance.
Failure Prediction
Safer and more reliable lift by predicting failure.
Instant Information
Receive real-time information about your lifts’ conditions.
Avoid unexpected costs
Emergency call-outs to rescue lift passengers can be extremely expensive.
Keep your business running
Lift breakdowns can cause major disruption to daily operations.
Prevent long delays
Parts for older lifts often have long lead times, leading to extended downtime.
Stay ahead of problems
Regular ILM monitoring helps catch issues before they become serious.
Take the pressure off
We handle the ongoing management and monitoring of your lift.
Know exactly when to act
We notify you when maintenance is due or action is needed.
Stay in control
You decide what to do and when, with clear information at your fingertips.
24/7 Monitoring
Accessible from internet-enabled devices.
Increased Efficiency
Improve your lift’s energy efficiency.
What Information Can I Access?
Instant Lift Information, Automatic Alerts & Much More!
The ILM home screen offers an at-a-glance view of your entire lift portfolio, making it easy to stay informedand in control. The dashboard presents key information such as the number of call-outs in recent months, abreakdown of fault causes, the current status of servicing across all sites, and the validity of insurancereports. This intuitive layout allows you to quickly identify trends, highlight any areas needing attention, andensure compliance and performance standards are consistently met.
In addition to real-time performance data, each lift record within the ILM system includes a comprehensivelibrary of supporting documents, making it easy to access essential information when needed—whether in theoffice or on site. These documents are securely stored and organised under each individual lift, and include:
- Operation and maintenance manuals
- Technical drawings and schematics (ideal for engineers on site)
- LOLER inspection certificates and reports
- Quotes for repairs, refurbishments, and upgrades
- Completed jobsheets and service reports
This ensures your team and our engineers always have the most up-to-date information at their fingertips.
Data Analytics
Instant Lift Information, Automatic Alerts & Much More!
ILM’s built-in data analytics tools offer valuable insights into the performance of your lift portfolio, helping youmove from reactive to proactive maintenance. You can assess the portfolio as a whole or drill down into specificlifts that may be underperforming. The system highlights trends such as call-out frequency, time of day (in-hoursvs out-of-hours), and mean time between failures, making it easier to spot recurring issues or patterns. Bycomparing monthly usage against breakdowns and tracking your average call-out rate, ILM helps determinewhether your portfolio is operating as expected. These insights allow us to work collaboratively with you toaddress root causes, reduce downtime, and ultimately improve reliability across your sites.
Why ILM Smart Lift Monitoring is a game changer.
Instant Lift Information, Automatic Alerts & Much More!
ILM System Included at No Extra Cost
The standard ILM system is included free with every ACE Lifts maintenance contract – no hidden fees, just full access to the core features that help you manage your lift portfolio.
Instanly Access Lift Information in Realtime
Automatic Alerts, Lifts Information such as number of journeys & door operations at each floor, Status of Breakdown, ETA of the Engineer, When Engineer is On-Site, When Lift is back in Service
Integrated Record Management
Maintenance Contracts, Maintenance Records, Job Sheets, Insurance Reports, Quotes, Service Schedules
Lift Health Reporting
Instant Lift Information, Automatic Alerts & Much More!
The ILM’s health reporting function provides a powerful forecasting tool to help lift owners and managers planahead with confidence. When a lift is added to the system, key data – such as installation date, componentreplacement history, and lift type – is entered. Our bespoke algorithm then analyses this alongside industry dataand performance trends from similar lifts to calculate where each major component sits within its expectedlifecycle. The results are clearly displayed on a red-amber-green chart, offering a visual overview of componenthealth and expected future wear. This forward-looking insight enables proactive planning, helping you budgetyears in advance, avoid unexpected repair costs, and extend the life of your equipment.
Additional Monitoring
Instant Lift Information, Automatic Alerts & Much More!
MonitoringWhile our standard ILM system is includedfree of charge, we also offer an advancedmonitoring option at an additional cost forcustomers who want even greater control. Byinstalling non-intrusive hardware to your lift,we can enable remote diagnostics and, insome cases, fix issues without the need foran engineer to attend. It also allows us tocheck whether a lift is genuinely out ofservice or simply obstructed, helping toprevent unnecessary call-outs and fees.
If you are interested in this option, pleaseget it touch with your sales representativeto discuss options.
