At ACE Lifts, we know how disruptive lift power failures can be. Whether it’s an office block, hotel, or retail site, keeping lifts running smoothly is essential for safety and convenience. Here’s a quick guide to the common causes of power failures and how we work with our clients to prevent them.

Common Causes of Lift Power Failures

1. External Power Outages
   Lifts rely on the building’s main electrical supply, so when there’s a power cut, the lift will stop. Without a reliable backup system, this can leave passengers stranded. At ACE Lifts, we advise on and maintain battery backups and auto-diallers to ensure passenger safety in these situations.
2. Internal Electrical Faults
   Worn components, faulty wiring, or overloaded circuits within the lift’s system can trigger unexpected power losses. Our comprehensive maintenance checks at ACE Lifts are designed to catch these issues early, reducing the risk of breakdowns.
3. Generator or Backup Failures
   Some buildings have emergency generators or battery backup systems for their lifts. However, these need regular testing and upkeep. ACE Lifts offers planned preventative maintenance (PPM) schedules to ensure your backup systems work when you need them most.
4. Weather Impacts
   Storms and power surges can affect a building’s electrical system and, in turn, the lifts. ACE Lifts can recommend and install surge protection devices to safeguard your lift equipment.
5. Ageing Equipment
   Older lifts or control systems might not cope well with modern demands, increasing the risk of power-related faults. Our ILM (Intelligent Lift Management) system that predicts components wear along with our team at ACE Lifts can assess and advise on system upgrades or refurbishments to improve reliability.

What to Do If a Lift Loses Power

• Stay Calm
  If you’re in the lift, stay calm and reassure others.
• Use Emergency Systems
  Modern lifts, like those serviced by ACE Lifts, are equipped with alarm buttons and emergency phones connected to 24/7 call centres. Help will be on the way.
• Wait for Assistance
  Never attempt to exit the lift without professional support – it’s dangerous. Leave it to the experts.

How ACE Lifts Helps Prevent Power Failures

• Regular Maintenance
  We provide tailored maintenance plans for each client, ensuring your lift systems, including backup batteries, are always in top condition.
• Modernisation Services
  ACE Lifts offers lift modernisation, including upgrading control panels and power systems, to keep your lifts compliant and efficient.
• 24/7 Support
  Our UK-based call centre is on hand around the clock, ensuring a rapid response in emergencies.

With over 36 years of experience, ACE Lifts is committed to keeping your lifts moving safely and reliably. If you’d like to review your lift maintenance or discuss upgrade options, feel free to contact us at sales@acelifts.com or 01244 525 994. We’re here to help.