When it comes to lift maintenance, many building owners and managers wonder if they should stick with the original manufacturer or consider independent service providers. The short answer is: No, you don’t necessarily need to have your lift maintained by the original manufacturer. Here’s why.
- Access to Components: One argument in favour of sticking with the original manufacturer is the assumption that they have quicker access to components. While this may be true in some cases, it’s not always the rule. Independent service providers, like ACE Lifts, often have well-established supply chains and can source quality components efficiently. Moreover, modern lifts are designed with interchangeable parts, making it easier for independent providers to access what they need.
- Cost Considerations: It’s commonly believed that maintaining your lift with the original manufacturer could be cheaper. However, this isn’t always the case. Independent service providers often offer competitive pricing and can provide customised Maintenance Plans that cater to your specific needs, potentially saving you money in the long run.
- Expertise and Quality: Independent service providers are not bound by brand loyalty and can work with a wide range of lift models and manufacturers, including well-known names like Otis, KONE, Schindler, Thyssen Krupp, and Orona. This flexibility allows them to develop deep expertise in maintaining various lift types. ACE Lifts, as a member of LEIA (Lift and Escalator Industry Association), adheres to high industry standards, ensuring the quality of their services matches or exceeds that of the original manufacturer.
- Personalised Service: Independent providers like ACE Lifts can offer a more personalised and attentive service. They often have a more client-focused approach, tailoring maintenance plans to suit your unique requirements. This can lead to better communication, faster response times, and a stronger partnership.
- Avoiding Overcommitment: Staying with the original manufacturer may sometimes lead to overcommitment to costly upgrades or unnecessary maintenance services. Independent providers tend to be more transparent and will recommend only what your lift truly needs, helping you avoid unnecessary expenses.
In conclusion, while the original manufacturer may have some advantages in terms of component access, it’s not a requirement for effective lift maintenance. Independent service providers like ACE Lifts offer competitive pricing, expertise, personalised service, and a commitment to industry standards through their LEIA membership. When choosing a lift maintenance provider, focus on their reputation, experience, and ability to meet your specific needs rather than automatically opting for the manufacturer. It’s clear that appointing an independent service provider can be a wise choice for efficient and cost-effective lift maintenance.
